Online Patient Recruitment

As we engage in another medical project for clinical trial patient recruitment online, this time related to diabetes, it seems like a good time to write about the subject. In Israel, most medical device and pharmaceutical companies may not be aware of the great advantages of running patient recruitment campaigns online. Boy are you guys missing out!

Consider how powerful a tool the web is for you. You can use the Web, including social media, to listen to patients and better understand them. You can use the web to inform patients and reach out to them directly. And you can engage patients directly, on the Internet.

When we ran our first online patient recruitment campaign a few years ago, we were blown away by how candid potential patients were. We were approaching people in pain and we quickly understood, from the responses that we were receiving, that when people are in pain, and you appear to be a potential savior, they are willing to open up and share, with the hope that you may offer them relief. Of course with that said, it is very important to build credibility and to gain trust. Even over a short period of a few years, the Internet has changed drastically and users are more cautious today.

But when you get the opportunity to listen to the family members and patients, it is an incredible opportunity to align your messaging and your approach to what your audience really needs. It is becoming more and more critical in recruiting patients to recognize their concerns and needs. Consumer marketing departments do it all the time so it seems obvious that medical marketing should be doing it as well, to me anyway. Levis wants to know what I am looking for in a pair of jeans. Shouldn’t Merck take an interest in my concerns about insulin injections?

The Internet is an efficient platform for informing patients of ongoing studies. At the precise moment a patient is seeking information or solutions, you have an opportunity to be there to tell them what you are doing. Within seconds, when done right, you can capture the interest of a potential candidate and have them supplying all of the necessary pre-screening information.

Then you have the opportunity for engagement, where you can begin creating a relationship and communicating with your audience. This can support efforts to recruit patients for a study or, over a longer period of time, build a relationship with product advocates and patients.

Recruiting patients via the Internet may be the best ROI available in the market. A combination of online advertising and social media can be a truly powerful and cost-efficient methodology. For many areas of medicine, it is the best first effort a company can make. And once it has delivered as many people as it can reach, it is possible to move on to the more traditional, more expensive approaches.

In cases where the reach is not sufficient, this can be due to the nature of the study or of the geographical region. For example, certain types of medical conditions are more likely to be searched online by patients than others and certainly there are differences in how much the Internet is being used in certain regions. As basic as it may sound, if recruitment for a clinical trial is in a region that does not offer fast Internet, the pool of potential patients may be too small and other methods will likely be needed to reach out to enough patients. You need to have a good understanding of the target audience, what motivates them and with which media you may be able to capture their attention.